RedArray's 99.99% Service Level Agreement (SLA) defines a performance threshold that hosted services will meet at all times. Should continuous uptime or network availability fall below this threshold, the SLA allows for compensation in proportion to the amount of downtime. This agreement is meant to clearly define the expectation that hosted services will be continuously available.
Rely on prompt and courteous service for all support requests. RedArray's 24/7 helpdesk can accommodate requests ranging from general inquiries and billing adjustments, to advanced issue resolution and emergency hardware replacement.
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